Returns & Exchanges
We know how difficult it is to find the right size for lingerie, so we’ve made it easy for you. We want to provide you with the best possible online shopping experience, so Avec Amour accepts exchanges and returns within the below time frame from date of purchase.
7-days (Delivery within Hong Kong)
28-days (Deliveries outside of Hong Kong)
To be eligible for returns, please follow these criteria:
- Items are purchased less than 7 days (delivery within Hong Kong) or 28 days ago (delivery outside of Hong Kong)
- Have not been WORN, WASHED or ALTERED in any case
- Remains in original packaging with all tags and liners attached
- Must have original receipt
- Must not be a sale item
Intimate Accessories ( such as Personal Massagers, Whips, Leads, Paddles, Nipple Covers, Eye mask, and Disposable Items) are Non-Exchangeable, Non-Returnable and Non-Refundable. If unsure whether an item meets this criteria, please email us at firstname.lastname@example.org to confirm.
Once we have received the in-tact returned item(s) we are happy to exchange the product for another item we have in stock or alternatively, you can choose to have store credit or full refund on your items. On Sale products are NOT eligible for full refund. Avec Amour Lingerie reserves the right of final decision.
How do I Return or Exchange?
Kindly complete the Return Form enclosed with your initial order and mail it to the addresses below. In addition, please email us at email@example.com so we can look out for the returned lingerie.
Singapore (Malaysia, Vietnam, Cambodia, Indonesia, Thailand)
Avec Amour Lingerie
51 Goldhill Plaza
Hong Kong (Rest of Asia and International)
Avec Amour Lingerie
Room 306, 3/F, Yip Fung Building,
12 D'Aguilar Street,
Central, HONG KONG
Tel: +852 2488 6244
Note that items without a Return Form will not be accepted. Once your items have been received, inspected and approved, we will refund you the purchase amount.
- Shipping and Handling charges, as well as Customs Duties on your original order, are not refundable
- Items should be returned in their original packaging to ensure adequate protection during the transit back to us
- Upon receipt of your return, it can take up to 10 business days for your exchange or return to be fully processed
- If you prefer Store Credit we can provide this in 2-3 working days of receiving the item/s
- Refunds will only be credited to the original payment method.
- Sale items are final sale, and cannot be returned, refunded or exchanged
- Final decision will be solely at Avec Amour Lingerie’s discretion
What if I received a faulty item?
Avec Amour is proud to carry designers that have a proven track record for providing high-quality products; however, there are rare circumstances whereby something may have been missed.
If you have received an item that has manufacturing defects or damage before usage, we sincerely apologize. Kindly email us with an image of the faulty item and once we have confirmed and received the item, we will return 100% of value to you!